Return, Refund, Replacement & Compensation Policy

Majoka Auto Parts
Website: https://majokaparts.in

At Majoka Auto Parts, we are committed to providing quality automotive parts and reliable customer service. We understand that customers may occasionally receive a damaged, defective, or incorrect product, or may wish to return a product they no longer need.

This policy explains the conditions and procedures for requesting returns, refunds, replacements, and additional customer compensation.

1. Return Request Period

Customers must submit their return, refund, or replacement request within 3 days of receiving the product.

All requests must include:

The order number.
The reason for the return.
A description of the issue.
Photographs or videos of the product, where applicable.

We will review return requests promptly and inform customers about the next steps.

Submitting a return request does not automatically guarantee approval. Requests will be reviewed according to the circumstances and the terms of this policy.

2. Eligible Reasons for Return

Customers may request a return for the following reasons:

A. Damaged or Defective Product

If a product arrives damaged, defective, or does not function as intended, the customer may request a refund or replacement.

B. Incorrect Product Delivered

If the customer receives a product different from the product ordered, they may request a refund or replacement.

C. Change of Mind

If the customer receives the correct product but no longer needs it or changes their mind, they may request a return, subject to the conditions stated in this policy.

All requests must be submitted within the specified return request period.

3. Returns for Damaged, Defective, or Incorrect Products

If the issue is attributable to Majoka Auto Parts, we will review the complaint and arrange an appropriate resolution.

Customers may request either a refund or a replacement, subject to verification and approval.

Return Shipping Charges

For approved returns involving damaged, defective, or incorrect products supplied by Majoka Auto Parts:

Majoka Auto Parts will bear the applicable return shipping charges.
Customers will not be required to pay return shipping charges for these cases.
If a replacement is approved, Majoka Auto Parts will arrange shipment of the replacement product.

Customers may be asked to provide photographs, videos, or other evidence to help us verify the issue.

4. Refund Policy

If a customer requests a refund because a product is damaged, defective, or incorrect, Majoka Auto Parts will review the request and determine the appropriate resolution.

Once the refund is approved, we will initiate the refund within 3 days of the refund decision.

The time required for the refunded amount to appear in the customer’s account may vary depending on the bank, payment provider, and payment method.

Refund for Customer-Initiated Returns

If a customer wishes to return a correct product because they no longer need it or have changed their mind, the following conditions apply:

The customer must submit the request within 3 days of receiving the product.
The customer must provide a reason for the return.
The customer will bear the applicable return shipping charges.
The product must be returned to Majoka Auto Parts for inspection.
Once the returned product has been received and verified, the refund will be initiated on the following day, subject to approval.

The time required for the returned product to reach us depends on the courier service and shipping route.

5. Replacement Policy

If a customer receives a damaged, defective, or incorrect product and requests a replacement, Majoka Auto Parts will review the request and arrange a replacement when approved.

The following conditions apply:

Majoka Auto Parts will bear the applicable shipping charges for approved replacements arising from damaged, defective, or incorrect products.
The replacement will be shipped after the request has been approved and the necessary return or verification procedure has been completed.
Delivery time depends on product availability, courier service, destination, and shipping route.
We will provide an estimated delivery time whenever reasonably possible.

Courier companies operate independently, so exact delivery dates cannot always be guaranteed.

If the requested replacement is unavailable, we will contact the customer to discuss an appropriate alternative or refund.

6. Returns Due to Change of Mind

Customers may request a return when they receive the correct product but decide that they no longer need it.

For these returns:

The request must be submitted within 3 days of receiving the product.
The customer must explain the reason for the return.
The customer will bear the applicable return shipping charges.
The product must be returned to Majoka Auto Parts.
The product must be in acceptable condition and include its original packaging and accessories, wherever applicable.
The returned product will be inspected before the refund is approved.
Once the returned product is received and verified, the refund will be initiated on the following day, subject to approval.

Products that have been installed, used, altered, or damaged by the customer may require additional inspection and may not qualify for a return, subject to applicable law.

Nothing in this section limits any mandatory rights available to customers under applicable law.

7. Return Shipping and Courier Services

Return shipping charges will be allocated according to the reason for the return.

When Majoka Auto Parts bears the shipping cost:

The product is damaged or defective.
The wrong product was supplied.
An approved replacement is required because of an issue attributable to Majoka Auto Parts.

When the customer bears the shipping cost:

The correct product was delivered, but the customer no longer wants it.
The return is requested because the customer has changed their mind, subject to the conditions of this policy.

Courier delivery times vary depending on the courier company, destination, and shipping route.

We will communicate estimated delivery times where possible, but courier transit times are outside our direct control.

8. Return Request Procedure

To request a return, refund, or replacement, customers should follow these steps:

Step 1: Contact Majoka Auto Parts using the contact details provided on our website.

Step 2: Provide the order number and explain the reason for the request.

Step 3: Share photographs or videos if the product is damaged, defective, or incorrect.

Step 4: Wait for confirmation and instructions from our support team.

Step 5: Package the product securely and follow the return shipping instructions provided by our team.

Customers should retain the courier receipt and tracking information until the return process is complete.

Please contact us before sending any product back so that we can provide the appropriate return instructions.

9. Compensation for Loyal Customers

Majoka Auto Parts values long-term relationships with its customers.

In exceptional circumstances, we may offer additional compensation or special benefits to loyal customers.

These benefits may include:

Additional compensation, depending on the circumstances.
An additional discount of 5% or 10% on a subsequent order.
Other special benefits offered at our discretion.

Such compensation is discretionary and is not guaranteed. Any additional benefit will be communicated directly to the eligible customer.

10. Important Conditions

Return requests must be submitted within 3 days of receiving the product.
Customers must provide the reason for their return request.
Refunds and replacements are subject to verification and approval.
Return shipping charges will be determined according to the reason for the return.
Refund initiation and the time taken for funds to appear in the customer’s account may differ.
Replacement delivery times depend on courier services, product availability, and destination.
Customers should retain relevant order and shipping information until the process is complete.
This policy does not exclude or restrict any mandatory consumer rights under applicable law.

If any provision of this policy conflicts with applicable law, the applicable legal requirements will prevail.

11. Contact Us

For questions regarding returns, refunds, replacements, or compensation, please contact us using the details below.

Business Name: Majoka Auto Parts
Website: https://majokaparts.in
Email: admin@test.majokaautopart.in
Phone: +918955760310, +917688955267, +917742909394

We will make reasonable efforts to respond to customer enquiries and resolve return-related issues promptly.

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